Return Policy

If you’re not 100% satisfied with your purchase, we got you covered!

  1. If your product arrives damaged, we will ship you a new product at no cost.
  2. You can return the product for a refund less restocking fees within 30 days of delivery. Return and restocking fees of 30% apply. The restocking fee covers return shipping, cleaning, and repackaging of the product. The product needs to be in its original condition and shipped with original packaging to be accepted. If the product is not in its original condition and packaging it will NOT be accepted.

Return Process:

  1. Please contact returns@theicebarrel.com for a return shipping label within 30 days of delivery.
  1. Shipment will be scheduled for pickup within 2-5 days of label being sent. A party must be present for pickup.
  2. Once the product is received it will be inspected, if the return is accepted a refund will be issued within 1-2 weeks. The original payment method will be refunded less the 30% restocking fee.